Terms of Service

Our service terms and conditions


1. General Terms


Service Description: Kuranda Transfers provides private transportation services for individuals and groups, offering fixed rates, pre-booking options, and a commitment to reliability and customer satisfaction.

Acceptance of Terms: By using our services, you agree to be bound by these terms and conditions. If you do not accept these terms, please do not proceed with booking a service.


2. Bookings and Cancellations


Booking Confirmation: All bookings are subject to confirmation, and customers will receive a confirmation message via SMS and email. Unless otherwise arranged, payment must be made at time of booking.

Cancellation Policy:

Kuranda Transfers requires 24 hours notice of cancellations in order to receive a 100% refund. Cancellations between 24 hours and 8 hours will receive an 80% refund. No refunds for no show or within 2 hours of booking time.

3. Pricing


Fare Prices: Fares are calculated via our quote engine on our booking form, available here. Enter your pick up and destination and it will offer a fare based on the information provided.

Local Discounts: Special offers and discounts may be available for local residents and or visitors from time to time, enquire at booking stage via the booking whatsapp link


4. Payments


Payment Methods: We accept multiple payment methods, including:

  • Cash
  • Credit/Debit Cards
  • Mobile Payments via Square Terminal
  • Online Payment Links

Payment Timing:

  • Payments are required at the time of booking unless otherwise arranged.
  • A deposit may be required for long-distance or high-demand bookings.

5. Customer Responsibilities


Accurate Information:

  • Customers must provide accurate booking details, including flight information for airport pickups.
  • Any incorrect details may result in additional charges or service disruptions.

Prompt Communication:

  • Customers should notify us immediately of any delays, cancellations, or changes to their travel plans.
  • If a driver is waiting for more than 10 minutes past the scheduled pickup time, additional waiting fees may apply.

6. Liability


Service Interruptions:

  • Kuranda Transfers is not responsible for service delays caused by unforeseen circumstances such as extreme weather, road closures, traffic conditions, or vehicle breakdowns.
  • In the event of a disruption, we will make reasonable efforts to provide alternative transport or reschedule your ride.

Personal Belongings:

  • Customers are responsible for their personal belongings.
  • Kuranda Transfers is not liable for lost, stolen, or damaged items during the journey.

7. Child Safety and Special Requirements


Child Seats:

  • Queensland law allows children under 7 to travel without a child seat, but we provide child seats for added safety.
  • Customers must request a child seat or booster seat at the time of booking.
  • A small fee applies to cover seat maintenance and availability.

Special Assistance: If you require additional assistance (e.g., wheelchair-accessible transport), please let us know in advance.


8. Privacy Policy


Data Protection:

  • Kuranda Transfers is committed to protecting customer data and using it solely for service provision.
  • We do not share or sell your personal information to third parties without consent.

9. Complaints and Feedback


Complaint Resolution:

  • If you have a complaint, please contact our customer service team at bookings@kurandatransfers.com.au.
  • We aim to resolve issues promptly and fairly.

Feedback: We welcome customer feedback to enhance our services.


10. Amendments


Policy Changes:

  • Kuranda Transfers reserves the right to update these terms and conditions at any time.
  • Customers will be notified of significant changes via our website or email.