Terms of Service
Our service terms and conditions
Table of Contents
General Terms
Service Description
Kuranda Transfers provides private transportation services for individuals and groups, offering fixed rates, pre-booking options, and a commitment to reliability and customer satisfaction. Kuranda Transfers is a pre-pay service.
Acceptance of Terms
By using our services, you agree to be bound by these terms and conditions. If you do not accept these terms, please do not proceed with booking a service.
Bookings and Cancellations
Booking Confirmation
All bookings are subject to confirmation, and customers will receive a confirmation message via SMS and email.
Payment Terms
- For bookings made more than 28 days in advance, a deposit is required at time of booking, with the full balance due 7 days prior to the booking date.
- For bookings made within 28 days of the booking date, full payment is required at time of booking unless otherwise arranged.
Cancellation Policy
For Transfer Services:
Kuranda Transfers requires 24 hours notice of cancellations in order to receive a 100% refund. Cancellations between 24 hours and 8 hours will receive an 80% refund. No refunds for no show or within 2 hours of booking time.
For Tour Services:
Kuranda Transfers requires 7 days notice of cancellations in order to receive a 100% refund. Cancellations between 7 days and 24 hours will receive an 80% refund. No refunds for no show or within 24 hours of booking time.
Pricing
Fare Prices
Fares are calculated via our quote engine on our booking form, available here. Enter your pick up and destination and it will offer a fare based on the information provided.
Discounts
Special offers and discounts may be available for local residents and or visitors from time to time, enquire at booking stage via the booking whatsapp link
Payments
Payment Methods
We accept multiple payment methods via Stripe, including:
- Credit/Debit Cards
- Digital Wallets (Apple Pay, Google Pay)
- Online Payment Links
Payment Timing
- For bookings made more than 28 days in advance, a deposit is required at time of booking, with the full balance due 7 days prior to the booking date.
- For bookings made within 28 days of the booking date, full payment is required at time of booking unless otherwise arranged.
- Customers will receive automatic reminders via SMS and email when payment is due.
- Failure to pay the balance by the due time may result in service cancellation.
Customer Responsibilities
Accurate Information
- Customers must provide accurate booking details, including flight information for airport pickups.
- Any incorrect details may result in additional charges or service disruptions.
Prompt Communication
- Customers should notify us immediately of any delays, cancellations, or changes to their travel plans.
- If a driver is waiting for more than 10 minutes past the scheduled pickup time, additional waiting fees may apply.
Liability
Service Interruptions
- Kuranda Transfers is not responsible for service delays caused by unforeseen circumstances such as extreme weather, road closures, traffic conditions, or vehicle breakdowns.
- In the event of a disruption, we will make reasonable efforts to provide alternative transport or reschedule your ride.
Personal Belongings
- Customers are responsible for their personal belongings.
- Kuranda Transfers is not liable for lost, stolen, or damaged items during the journey.
Child Safety and Special Requirements
Child Seats
- Queensland law allows children under 7 to travel without a child seat, but we provide child seats for added safety.
- Customers must request a child seat or booster seat at the time of booking.
- A small fee applies to cover seat maintenance and availability.
Special Assistance
If you require additional assistance (e.g., wheelchair-accessible transport), please let us know in advance.
Privacy Policy
Data Protection
- Kuranda Transfers is committed to protecting customer data and using it solely for service provision.
- We do not share or sell your personal information to third parties without consent.
Complaints and Feedback
Complaint Resolution
- If you have a complaint, please contact our customer service team at bookings@kurandatransfers.com.au.
- We aim to resolve issues promptly and fairly.
Feedback
We welcome customer feedback to enhance our services.
Amendments
Policy Changes
- Kuranda Transfers reserves the right to update these terms and conditions at any time.
- Customers will be notified of significant changes via our website or email.
Questions About Our Terms?
Contact us for clarification or assistance