Access & Inclusion Statement

Our Commitment

At Kuranda Transfers & Private Tours, we believe Far North Queensland's rainforest experiences should be accessible to as many families as possible.

While our Toyota Land Cruiser vehicles have physical limitations, we're committed to providing personal assistance and honest information so you can make informed decisions about your tour.

What We Can Accommodate

Mobility Assistance

• Personal assistance entering and exiting the vehicle
• Extra time for boarding without rush
• Flexible pacing throughout the tour - we move at your family's speed
• Strategic stop selection to minimize walking distances
• Foldable wheelchairs and walking aids can be transported (stored in rear cargo area)
• Hand-held support getting in and out of the vehicle

Sensory & Cognitive Support

• Quiet, private environment (maximum 5 passengers - your family only)
• Flexible communication styles
• Ability to adjust tour intensity and stimulation levels
• Clear, patient explanations of activities and expectations
• No rush to keep up with large groups

Medical & Safety

• Driver with emergency medical training
• Comprehensive first aid equipment
• Ability to modify itinerary for medical needs
• Regular comfort stops as needed
• Climate-controlled vehicle environment

Family Needs

• All ages welcome from infants to elderly
• Complete car seat provision (AS/NZS 1754 certified)
• Patience with family dynamics and diverse needs
• Understanding of multi-generational touring requirements

Current Physical Limitations

Vehicle Access

Our Toyota Land Cruisers require:

• Step-up entry (approximately 45cm/18 inches from ground)
• Ability to transfer from mobility aid to vehicle seat
• No wheelchair hoist or lift capability
• No wide-body wheelchair accommodation (standard foldable wheelchairs can be transported if passenger can transfer to vehicle seat)

Attraction Access

Natural environments present challenges:

• Kuranda Skyrail and Scenic Railway have their own accessibility provisions (we can advise)
• Rainforest boardwalks vary in accessibility (some level, others with steps)
• Wildlife viewing may require short walks on uneven terrain
• We can select more accessible attraction options based on your family's needs

How We Make It Work

Pre-Tour Planning

• Specific mobility requirements
• Medical considerations
• Preferred pace and activity level
• Attraction accessibility at different Kuranda venues
• Realistic expectations for rainforest environments

During Your Tour

• Personal assistance getting in and out of the vehicle at every stop
• Flexible itinerary - if something isn't working, we adjust
• Extra time built into your private schedule
• Strategic stop selection to maximize experience while minimizing physical demands
• Patient, unhurried approach - you're never holding anyone up

Our Advantage: Private Tours

Unlike large group tours with fixed schedules:

• We can take extra time where needed
• No pressure to keep up with 16-24 other passengers
• No public scrutiny or discomfort
• Ability to modify plans in real-time
• Your family's comfort dictates the pace

Assistance Animals

Service animals welcome throughout your tour. Please advise when booking so we can:

• Ensure appropriate space in vehicle
• Plan for animal comfort stops
• Confirm service animal access at planned attractions
• Provide water and shade considerations

Booking & Communication

Before You Book

We encourage you to contact us directly:

bookings@kurandatransfers.com.au

0497 159 385

Share your family's specific needs so we can:

• Provide honest assessment of suitability
• Suggest appropriate tour modifications
• Recommend accessible attractions in Kuranda
• Answer questions about physical requirements

During Booking

Our booking system asks about:

• Mobility aids or equipment to transport
• Medical considerations
• Child safety seat requirements (all ages)
• Any specific assistance needs

What Makes Us Different

Medical Professional Driver

David is a registered nurse, providing:

• Understanding of medical conditions and limitations
• Emergency response capability
• Patient, empathetic approach to diverse needs
• Realistic advice about tour suitability

Private, Personal Service

Your family only:

• No strangers observing if you need assistance
• No pressure to keep up with group schedules
• Ability to discuss needs privately
• Dignity and comfort prioritized

Perfect Review Record

70+ five-star Google reviews include families with:

• Elderly grandparents requiring extra assistance
• Young children with varying abilities
• Multi-generational groups with diverse mobility levels
• Special occasions requiring accommodation

Accessible Attractions We Can Recommend

More Accessible Options:

• Kuranda Koala Gardens (mostly level paths)
• Australian Butterfly Sanctuary (wheelchair accessible)
• Birdworld Kuranda (accessible walkways)
• Rainforestation Nature Park (accessible sections)

More Challenging Options:

• Some rainforest boardwalks (steps, uneven surfaces)
• Barron Falls viewing areas (varies by location)
• Village exploration (hilly terrain in places)

We'll discuss which venues best suit your family's abilities during tour planning.

Our Limitations, Honestly Stated

We want to be upfront:

• We cannot accommodate wheelchairs that don't fold or passengers who cannot transfer to vehicle seats
• Step-up entry is required - we can assist but cannot eliminate this requirement
• Rainforest environments are inherently uneven and may limit some activities
• We're a small vehicle, not a modified accessible van

If your family's needs exceed our capabilities, we'll tell you honestly and help you find more appropriate services.

Continuous Improvement

We're committed to expanding accessibility:

• Seeking feedback from families with diverse needs
• Researching attraction accessibility throughout our regions
• Building knowledge of mobility aid options
• Considering future vehicle modifications as business grows

Your feedback helps: After your tour, please share what worked well and what could improve. Your experience helps us serve future families better.

Questions or Concerns?

Before booking: Contact us to discuss your family's specific needs
During booking: Use the comments field to detail requirements
On tour day: Communicate freely - we'll adjust as needed

We believe honest communication and personal attention create the best experiences for families with diverse needs. While we can't accommodate everyone, we'll always provide straight answers and help you make informed decisions.

Last updated: December 2025

Review schedule: Annually or as capabilities change

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