Privacy Policy
How we collect, use, and protect your information
Table of Contents
Introduction
Kuranda Transfers is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Personal Information
We collect personal information that you provide to us when making a booking or inquiry, including your name, contact details, and payment information.
Travel Details
Information related to your travel, such as pickup and drop-off locations, flight details, and any special requests.
Website Usage
We collect information about how you use our website through cookies and similar technologies, including your IP address, browser type, and browsing behavior.
How We Use Your Information
Service Provision
To provide and manage our transportation services, including booking confirmations, customer support, and communication about your journey.
Payment Processing
To securely process payments for our services.
Marketing
With your consent, to send you promotional offers and updates about our services. You can opt out of marketing communications at any time.
Website Improvement
To analyze and improve our website's functionality and user experience.
Legal Obligations
To comply with legal obligations and protect our legal rights.
Disclosure of Your Information
Service Providers
We may share your information with third-party service providers who assist us in providing our services, such as payment processors and IT support.
Legal Requirements
We may disclose your information if required by law or in response to legal processes.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
Data Security
Protection Measures
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Your Rights
Access and Correction
You have the right to access and correct your personal information held by us. Please contact us to request updates or corrections.
Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Deletion
You have the right to request the deletion of your personal information, subject to certain legal obligations.
Opt-Out
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or contacting us directly.
Third-Party Links
External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Complaints
Lodging a Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us. We will respond to your complaint promptly and work to resolve the issue.
Escalating a Complaint
If you are not satisfied with our response to your complaint, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). For more information, please contact us at info@kurandatransfers.com.au or visit the OAIC website at www.oaic.gov.au.
Questions About Your Privacy?
Contact us for clarification or assistance with your data